Now, the challenge for ZoomCare will be proving itself financially viable, reeling in the high volume of same-day, walk-in patients it needs to cover the clinics’ substantial staffing, equipment and leasing costs. Like other venerable nonprofit hospital systems, PeaceHealth is trying to divine the future of health care and position itself for sharp change. Health care leaders in the Pacific Northwest took notice when PeaceHealth announced it was buying for-profit ZoomCare from its founders. ZoomCare Seeks To Prove Financial Viability ZoomCare now has three super centers – two in the Portland area, and one in the Seattle area – and is considering opening two more in the Portland area, Nielsen said. We have perfected how to have a seamless, frictionless experience.”
Nielsen says ZoomCare’s super centers “have perfected the perfect visit. “It takes a village to run one of these centers,” said ZoomCare CEO Torben Nielsen, while declining to disclose staffing numbers at a super center. These clinics are staff- and equipment-heavy in 7,000-square-foot facilities that blend elements of a hospital emergency room, primary care clinic, urgent care clinic, pharmacy, telehealth and a medical imaging department, with some specialties such as podiatry and physical therapy thrown in for good measure. And it is aggressively testing a costly new urgent care “super center” model. ZoomCare, which had 37 clinics in 2018, now has 60 in Washington and Oregon – mainly in the Seattle and Portland areas - plus the new ones in Idaho and Colorado.įrom the time of the purchase, ZoomCare has doubled its staff to about 900 people.
Since then, PeaceHealth has been making up for lost time. The moves were part of ZoomCare’s brisk push for firm footing in the increasingly crowded, competitive and innovative field of urgent care services.Įntrepreneurs and health systems began adding urgent care clinics many years ago, so Vancouver, Washington-based PeaceHealth was a tad late in the game when it bought Portland-based ZoomCare in December 2018 for an undisclosed sum. Rather, its wholly owned subsidiary, ZoomCare, rented three spaces, each 2,000 square feet or so, and opened urgent care clinics, in Boise, Denver and Boulder. For decades, PeaceHealth has stolidly kept to its three-state territory of Oregon, Washington and Alaska.īut starting last December, the nonprofit hospital system suddenly blossomed into a five-state venture, opening in Colorado and Idaho.
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